IBM for the Location of Bangalore and Chennai.They r looking for the ITIL services Mangement Coordinators with total of 4+yrs of exp and Relevent of 2+yrs of exp.The JD are as follows-
ITILService Management Coordinators - SO - GSDC
Job description#Job description
Overall responsibility for the resolution of all problems and implementation of changes
Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence toChange Management Policy & Procedure, EffectiveIncident Management& Known Error Control & reduction of Issues & APAR
Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity).
DriveBacklogReduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target
Effectively address all the issues in daily and weekly reviews with the customer/SDM
Effective use and compliance to all utilized support Tools
Ensure complete deliverables to agreed operational activities
Minimize the impact of problems on the availability of services Drive proactive quality improvement Produce weekly Problem & Change management statistics, independently generates solutions based onanalytical skillsand business knowledge while analyzing client business requirements.
#Pre-requisites
Bachelor"s Degree in Information Technology
3+ Years of Helpdesk /Technical Support / GeneralIT experience/ITService Management
ITIL Foundations Certified
Willing to work in a 24x7 environment
#Required Skills
Excellent verbal andwritten communication
Applied Knowledge of ITIL best practices.
Multitasking and coordination skills. Ability to co-ordinate work between teams across geographies
Self motivated self starter and can handle responsibilities with minimal supervision
Expertise on atleast one of the following disciplines: Incident, Problem or change management.
Should be able to Manage an IT incident escalation through to service restoration while demonstrating ownership.
Demonstrates analytical ability and creativity in resolving problems
Be able to identify opportunity for and implementprocess improvements.
Structured reporting skills.
Basic Windows 2000/XP Operating Systems knowledge and Microsoft Tool Suite knowledge Desirable skills
Expertise on atleast one of the following disciplines: Incident, Problem or change management.
Executive alerting and CAB knowledge
DR & BCP handling skills.
Basic understanding ofLotus NotesV7.0 Mail and Database usage
Required
Bachelor"s Degree in Information Technology IT Savvy, Basic Networking Concepts : Applied Demonstrates professional knowledge of clients environment : Applied Platform and systems development and systems/network operations : Applied Demonstrates analytical ability and creativity in resolving : Applied Client personnel to implement technical solutions : Applied English:Fluent
Please send your resume to
gtonsing@in.ibm.com or
gtonsing@cisco.com or
gtonsing@gmail.comsource:ssppnet